INDUSTRY SOLUTION — IT & TECHNOLOGY ERP

IT ERP That Accelerates Every Sprint, Every SLA Ticket, Every Software License

Prismatic IT & Technology ERP manages software project sprint tracking, SLA helpdesk tickets, developer time logs, client retainer billing, and license subscriptions.

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✓ Go-live in 4–8 weeks

✓ Industry-specific configuration

✓ Free onboarding support

✓ No hidden costs

THE CHALLENGE

Unbilled Developer Hours & Scope Creep in IT Projects

Software houses and IT service providers face scope creep, unbilled staff hours, SLA breaches, untracked recurring software licenses, and project margin erosion.

Prismatic ERP integrates project management, developer time tracking, SLA ticketing, client invoicing, and cloud resource billing into one platform.

4–8

Weeks to Go-Live

25+

Integrated Modules

99.9%

Uptime SLA

Countries Deployed

KEY FEATURES

Everything You Need for IT & Technology ERP

Purpose-built modules configured for your industry — not a generic system retrofitted to fit.

Project & Sprint Management

Agile sprint boards, milestone tracking, task dependencies, and burndown charts.

Developer Time Logs & Margin

Track hourly time logs against tasks to calculate exact project burn rates and margins.

SLA Helpdesk Ticketing

Support ticket routing, SLA resolution timer alerts, and customer satisfaction logs.

Client Retainer & Invoicing

Time-and-Material (T&M) or Fixed Bid milestone invoices auto-generated from time logs.

License & Subscription Vault

Track SaaS licenses, client domain/hosting renewals, and recurring revenue MRR.

Cloud & Vendor Cost Control

Log AWS/Azure cloud server costs per client project to measure true net profit.

Resource Allocation Matrix

Developer availability dashboard to prevent over-allocation and burnout.

IT Business Analytics

Monitor Monthly Recurring Revenue (MRR), billable utilization rates, and client churn.

FAQ

Frequently Asked Questions

Can developer time logs convert into client invoices automatically?

Yes, approved Time & Material logs generate detailed invoice line items in 1 click.

Does it track SLA breach risks on support tickets?

Yes, helpdesk tickets highlight countdown timers and send escalation alerts before SLA deadlines pass.

Can clients view project sprint progress in a portal?

Yes, client portal access allows stakeholders to check milestone progress, open tickets, and paid invoices.